Welcome

At Built to Win Counseling Services, we are committed to providing high-quality mental health services. We understand that unexpected situations arise, and we strive to maintain a fair and transparent refund policy.

1. Appointments cancellations and refunds

• Clients must cancel or reschedule appointments at least 24 hours in advance to avoid charges.
• Cancellations made less than 24 hours before scheduled session will be charged the full session fee.
• No shows (Failure to attend a scheduled appointment without notice) are non-refundable and will be charged in full.

2. Prepaid sessions and packages

• Prepaid sessions or package plans are non-refundable but may be applied to future sessions.
• If a client chooses to discontinue services before completing a prepaid package, unused sessions may be credited for future use within six months of the purchase date.

3. Service Dissatisfaction

• If a client is dissatisfied with a session, they may submit a written request for review within 48 hours of the appointment. Refund or credits will be considered on a case-by-case basis.
• Refunds are not granted for completed sessions, as therapeutic outcomes vary.

4. Emergencies and Special Circumstances

• In cases of medical emergencies or extenuating circumstances, clients may request a refund or session credit by submitting a written documentation. Requests will be reviewed and considered at the discretion of Built to Win Counseling Services management.

5. Payment Disputes

• Clients are responsible for ensuring payments are processed successfully. Chargebacks or payment disputes should be addressed directly with our office before contacting financial institutions.
• If a chargeback is filed without prior communication, clients may be responsible for additional fees.

6. Insurance and third party payments

• If services are billed to insurance and a claim is later denied, the client is responsible for the full session fee.
• Refunds are not available for services already provided, even if an insurance claim is denied.

7. Contact for Refund Requests

To request a refund or dispute a charge, please contact us at 

Email: builttowincounseling@builttowincounseling.com

Phone: 240-702-8168

All refund requests must be submitted in writing and include the client's name, appointment details, and reason for the request.

By scheduling an appointment with Built to Win Counseling Services, clients acknowledge and agree to this refund policy.